Thanks guys.  Sorry to hear others have had bad experiences too.

The end result is that I had 1 problem before.  Now, I have two NEW problems.  That's not supposed to be how it works.

Something in their business model is flawed.  Installation of a new appliance should also include fixing other problems that arise.  If you have to charge me for things that are not your fault, then I'm willing to pay a reasonable rate...BUT do not leave the unsuspecting customer hanging with new problems.  These are things I had no clue that would happen, and I am now left holding the bag.