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NC Kansas | I realize that this thread is long past it's prime, but I need to vent. After more than a week of promises and excuses, I took my S back from the technician who was working on it. He claimed to have been in near-constant contact with Outback and that they refused to send him the updates he had requested and needed for the fix. I found that hard to believe, so I called the Hiawatha office, and they said that they had talked to him once a week ago, they had sent the updates, and that the updates were not necessary to fix the current problem. I tried to get ahold of the technician, but he was no longer taking my phone calls.
After making a fool of myself in the dealership ("Longshoreman with Tourette's Syndrome" comes to mind), I found another Outback guy (Mark Overmiller in Smith Center). I took the S to him this morning. Eighteen minutes after I arrived my "paper weight" was up and running. He even offered to install a few more updates at a later time.
This is a real lesson to me about when to ask for help and when to realize that my ego isn't important, it's the customer that counts. It's a tough way to get those lessons, but they're valuable all the same.
Thanks a million to everybody who helped! | |
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Outback not working
