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Does your eq dealer have a parts guy on the road?
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c_mayer
Posted 9/5/2024 16:30 (#10879758 - in reply to #10879740)
Subject: RE: Does your eq dealer have a parts guy on the road?


Jeffersonville, OH
hinfarm - 9/5/2024 17:07

Understandable, I am not going to pretend I know what the sales guys around here are doing all day in their office.

But I will say this...

If I am in the market for something the first place I go to is tractor house and FB marketplace. I don't even call the local dealers. That said if someone stopped in or called every quarter or so, and they knew I was looking to update X then there would be a lot better chance of the business staying local since often the stores own webpages aren't updated timely or don't have an entire listing of what they have in stock or what's coming in..


Correct, and understandable. This is also where having a relationship with a large portion of customers come in handy, because you've already had those conversations, or know their rotation of when things are due. We have a handful of folks every year we kind of order stock units with people in mind knowing they will be getting close to upgrading or making a change.

Is it a perfect system, nope...but honestly tell me a salesman driving in cold wouldn't tick you off if they caught you the wrong day? That's not perfect either...now, both has a way of doing things better or different, so again, depends on the dealer and customers. Not all customers want the same things either

Chris
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